Frequently Asked Questions

Every Thyrsus piece is prepared to order. Please allow 1–2 business days for processing before dispatch. Processing may take longer during holidays, sales, or unusually busy periods.

Processing time is separate from shipping time. Read our complete Shipping & Delivery Policy.

Please contact support@thyrsuslife.com as soon as possible.

Regular orders cancelled within 24 hours may receive a full refund. After 24 hours, fulfilment may already have begun and cancellation deductions may apply.

Once an order has shipped, it can no longer be cancelled. Please wait until the parcel has been delivered, then submit a return request if the item is eligible under our Return & Refund Policy.

Contact us as soon as possible with your order number and the correct address. We will try to update it before dispatch.

Once an order has shipped, an address change cannot be guaranteed. Additional redirection or reshipping charges may apply.

Orders are normally shipped together in one parcel. If you need separate shipments, contact us before dispatch. Additional shipping charges may apply.

We currently ship to the United States, Canada, Australia, New Zealand, and the United Kingdom. We do not currently ship to PO boxes.

Read our complete Shipping & Delivery Policy.

Standard shipping is $6.9 USD. Complimentary standard shipping is available on orders over $165 USD.

The available carrier may vary according to the destination and the contents of the order.

Estimated transit times after dispatch are:

• United States: 5–10 business days
• Canada: 7–9 business days
• Australia: 6–12 business days
• New Zealand: 6–12 business days
• United Kingdom: 5–15 business days

These estimates exclude processing time, weekends, and public holidays. Customs, weather, and carrier delays may affect delivery. Read our Shipping & Delivery Policy.

US orders are shipped on a Delivered Duty Paid basis. Thyrsus covers applicable import duties, although US sales tax may still be collected at checkout.

For Canada, Australia, New Zealand, and the United Kingdom, customers are responsible for applicable duties, import taxes, brokerage fees, and customs charges.

Read our Shipping & Delivery Policy.

Once your order has shipped, you will receive a confirmation email containing the available tracking information. Tracking may take a short time to update after the carrier receives the parcel.

If tracking stops updating, shows that the parcel was returned, or marks it as delivered when you have not received it, contact support@thyrsuslife.com.

We will review the tracking information and work with the carrier where an investigation is available. Confirmed lost-in-transit parcels are handled according to our Shipping & Delivery Policy.

Eligible items may be returned within 30 days of delivery. They must be unworn, unused, unaltered, with the original label attached and returned in their original packaging.

The customer is responsible for change-of-mind return shipping. Final-sale, personalized, and made-to-order items are not currently eligible for standard change-of-mind returns.

Read our complete Return & Refund Policy.

After an approved return has been received and inspected, you may choose 100% of the eligible product price as store credit or 80% of the eligible product price refunded to the original payment method.

Original shipping fees are non-refundable. Read our Return & Refund Policy.

Email support@thyrsuslife.com before sending anything back. Include your order number, the item concerned, the reason for the request, and photographs where applicable.

Please wait for return authorization and instructions. Unauthorized returns may not be accepted.

We do not offer standard exchanges for change-of-mind purchases. You may return an eligible item and place a separate order for the preferred piece.

For a confirmed defect or delivery-related damage, we may offer a replacement of the same item.

Contact us within 30 days of delivery with your order number, clear photographs, and the original label still attached.

Please do not return or attempt to repair the piece before receiving instructions. Confirmed defects may qualify for a replacement, refund, or store credit under the applicable policy.

Read our Return & Refund Policy and Limited Warranty.

Contact us within 30 days of delivery. Include your order number, photographs of what you received, and, where possible, the original packaging.

Depending on the circumstances, we may resend the correct item or provide another resolution under our Return & Refund Policy.

A pre-order allows you to reserve a piece or size before it is ready for dispatch. The expected availability or production period will be displayed on the product page.

Any estimated date is a good-faith projection and may change if production or quality control requires additional time.

A pre-order cancelled within 24 hours may receive a full refund. After 24 hours, production may already have begun. The current policy provides an 80% original-payment refund or 90% store credit.

Once shipped, the order cannot be cancelled. Please wait until delivery and contact us about any return eligibility. Read our Return & Refund Policy.

Some designs may return, while others are produced only in limited quantities. Product pages and our newsletter will contain the latest restock and pre-order information.

Our Size Guide includes measurement instructions and charts for rings, necklaces, bracelets, and earrings. Measurements can be displayed in inches, centimetres, or millimetres.

For wider or more sculptural rings, we generally recommend choosing the larger size. Finger size may also change slightly with temperature and time of day.

Measure the finger where you plan to wear the ring and compare it with the Size Guide.

We make reasonable efforts to provide accurate measurements. Small variations may occur because of individual materials and the handmade production process.

Always review the measurements on the product page rather than judging scale from photographs alone.

Depending on the design, Thyrsus pieces may include 316L stainless steel, brass, sterling silver, resin, rattan, textile, freshwater pearls, imitation pearls, mother of pearl, shell, crystal, amber, jade, cubic zirconia, or moissanite.

The exact base material, plating, and decorative details are disclosed on each product page. See our complete Materials & Care Guide.

Care requirements depend on the complete construction. 316L stainless steel is highly corrosion resistant and suited to frequent everyday wear. Plated brass, pearls, shell, resin, rattan, textile, and certain decorative components should be kept away from prolonged water, perspiration, and chemicals.

When materials are combined, follow the instructions for the most delicate component. See the Materials & Care Guide.

Different materials age differently. 316L stainless steel is highly resistant to corrosion. Sterling silver naturally tarnishes and can be polished. Plated surfaces may gradually wear in areas exposed to friction, while brass may develop surface aging or patina.

Pearls, resin, and other decorative materials can change through chemical exposure, moisture, or abrasion. Proper care helps preserve the original appearance for longer.

After wear, wipe the piece gently with a clean, soft cloth. Store pieces separately in a dry pouch or lined jewelry box.

Avoid chlorine, bleach, perfume, household cleaners, and abrasive products. Detailed instructions for every material and topping are available in our Materials & Care Guide.

Natural materials may vary in color, shape, pattern, texture, luster, and surface character. These variations are expected and make each piece individual.

Damage such as cracks, chips, or detached components is different and should be reported to Customer Care.

Eligible Thyrsus jewelry includes material-specific color and craftsmanship coverage. Coverage varies by material and may extend up to two years.

Normal wear, scratches, accidental damage, chemical exposure, improper care, alteration, and loss are not covered. Read the complete Thyrsus Limited Warranty.

Email support@thyrsuslife.com with your order number, the name of the affected piece, a description of the problem, and clear photographs showing the issue.

Please do not repair, replate, or alter the jewelry before your claim is reviewed.

For order, delivery, return, product-care, or warranty assistance, email support@thyrsuslife.com or use our Customer Contact form.